FAQ

Q: What’s the best DVI cable for a high-quality digital signage install?
A :
We prefer to use DVI-D Copper Cables which are designed to carry digital-only signals between the graphics card and the digital video display.  If you are trying to connect two digital-only devices devices, you should use DVI-D cables.

We prefer DVI-D cables that are configured for dual link operation which feature a full set of pins for increased bandwidth.  We also look for cables with thicker, 24-gauge wires which allow for super high resolution.  Most consumer-grade cables only feature thinner, 28-guage wire which limits systems to lower resolutions and transmission distances of less than 5 meters.
Q: Can the Signbox digital signage system support and manage SMIL screens too?
A :
Yes, the Signbox signManager software fully integrates SMIL digital signage players in the digital signage network alongside regular PC-based digital signage players.

Q:  What is a Legacy Product?

A:  A legacy product is one that is no longer under active development but has yet to be fully retired. This is not an automatic designation, and when it happens, it will be publicly announced through all our major channels of communication. Legacy products are no longer available for purchase, and no software defects will be fixed (including new issues) with the exception of major security concerns and defects that result in data loss. Official support for legacy products is included with a Signbox Support plan.

Once a product is designated a legacy product, it will automatically become a retired product after a designated timeframe. Retired products, such as InfoBox, are no longer available for purchase, no longer receive updates of any kind, and are no longer eligible for support.